Customer Care

WHERE DO YOU SHIP TO?

I offer shipping to all over the world.

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WHEN WILL MY ORDER BE SHIPPED?

I aim to process, pack and ship your order the same day.

You will recieve an email confirmation when you place your order and once again

when it has been processed.

Orders placed after 1 pm or on weekends and holidays will be processed

the following business day.

Please note at exceptionally busy times these timings might vary.

WHICH SHIPPING METHODS DO YOU USE?

For EU we ship using COLISSIMO et DHL.

This means you can expect delivery in around 3 working days.

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OUTSIDE FRANCE

Within Europe i use COLISSIMO; you should receive your order within 5-10 working days

**Please note due to current circumstances postal services may be experiencing

delays and disruptions to service**

COLISSIMO regular updates on the current circumstances & how it may affect services.

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I’VE LOST MY CONFIRMATION EMAIL

I DIDN’T RECEIVE A CONFIRMATION EMAIL.

Please check your Junk mail folder to make sure the email hasn’t landed in there by mistake. If you cannot find the email or have lost it please get in touch with us at riad.hattouti.shop@gmail.com and i’ll be happy to help.

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HOW DO I PAY FOR MY ORDER?

We use a Stripe payment system; at checkout you’ll have the option to select your preferred payment method and will be taken through a secure checkout.

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I HAVEN’T RECEIVED MY ORDER, WHERE IS IT?

If you have been waiting to receive your order longer than 7 business days in France

or longer than 14 business days within Europe then please contact me at riad.hattouti.shop@gmail.com and we will be able to help.

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I RECEIVED MY ORDER BUT IT’S INCORRECT OR DAMAGED

In the rare occasion this might occur please contact me

at riad.hattouti.shop@gmail.com and we will be able to help from there.

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CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?

Unfortunately you cannot amend your order once it has been placed.

If you have a query regarding your order please contact us at riad.hattouti.shop@gmail.com and we will be able to help from there.

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CAN I RETURN MY ORDER?

I really hope you love Riad HATTOUTI Abstract paintings, but if for some reason

you aren’t happy please send me an email at riad.hattouti.shop@gmail.com

within 30 days and we will work to resolve your query.

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I HAVE A QUESTION ABOUT A PRODUCT OR SHIPPING

I’d love to help – please send an email to me at riad.hattouti.shop@gmail.com